Last Updated: August 2026
1. Introduction
Welcome to Chengdu Unfolded. These Terms & Conditions apply to the use of our website and the booking of our personalized travel experiences and related services.
By submitting a booking request or confirming a booking with Chengdu Unfolded, you agree to these Terms & Conditions.
2. . Our Services
Chengdu Unfolded provides personalized local travel experiences and travel-related guidance in Chengdu.
Experiences may include local food, cultural exploration, neighborhood walks, tea house experiences, photography, itinerary planning, and other activities agreed upon with the traveler.
Each experience is personalized according to the traveler’s interests, schedule, and preferences.
3. Booking Process
To request an experience, please submit the booking form on our website or contact us directly.
Submitting a booking request does not automatically confirm a booking.
We will contact you to discuss your travel plans, availability, experience details, and price. A booking is confirmed only after the experience details have been agreed upon and the required deposit has been received.
4. Payment & Deposit
A 30% deposit is required to confirm a booking unless otherwise agreed in writing.
The remaining 70% balance is due before or at the beginning of the experience, as agreed during the booking process.
Any additional costs, such as entrance tickets, meals, transportation, or other personal expenses, will be communicated to the traveler before they are incurred whenever reasonably possible.
5. Cancellation & Refund
Cancellation by the Traveler
We understand that travel plans can change. If you need to cancel your booking, please contact us as soon as possible.
Our cancellation policy is:
5 days or more before the experience: The 30% deposit will be fully refunded.
2-4 days before the experience: 50% of the deposit will be refunded.
Less than 24 hours before the experience: The deposit is non-refundable.
Any non-refundable costs that have already been paid to third-party providers, such as tickets, transportation, or reservations, may be deducted from any applicable refund.
Cancellation by Chengdu Unfolded
In the unlikely event that Chengdu Unfolded needs to cancel an experience and an alternative date or arrangement cannot be agreed upon, all payments made for the affected experience will be refunded.
6. Rescheduling
If you need to change the date of your experience, please contact us as early as possible.
We will do our best to accommodate a new date, subject to availability.
One date change may be accommodated without an additional fee when requested at least 5 days before the original experience date.
Changes requested less than 5 days before the experience may be subject to availability and any non-refundable costs already incurred.
7. Transportation & Third-Party Services
Chengdu Unfolded may provide recommendations or assist travelers in arranging certain third-party services, such as transportation, restaurants, attraction tickets, activities, or other travel-related services.
Unless explicitly stated otherwise, these services are provided by independent third-party providers and are not operated by Chengdu Unfolded.
Chengdu Unfolded is not responsible for delays, cancellations, changes, service quality, accidents, losses, or other issues caused by third-party providers.
Any costs associated with third-party services will be communicated to the traveler before booking whenever reasonably possible.
8. Itinerary Changes
Travel plans may sometimes need to change due to weather, traffic, venue closures, local events, government restrictions, safety concerns, or other circumstances beyond our reasonable control.
Chengdu Unfolded may make reasonable adjustments to the itinerary when necessary. We will make reasonable efforts to maintain the overall nature and quality of the experience.
If a significant change is required, we will discuss reasonable alternatives with the traveler whenever possible.
9. Traveler Responsibility
Travelers are responsible for providing accurate information about their travel plans, physical limitations, dietary requirements, allergies, and other circumstances that may affect the experience.
Travelers are expected to follow applicable laws, local regulations, venue rules, and reasonable safety instructions during the experience.
Travelers are responsible for their personal belongings and for taking reasonable care of their own safety and well-being.
10. Personal Belongings & Safety
Travelers are responsible for their personal belongings throughout the experience.
While Chengdu Unfolded will take reasonable steps to provide a safe and enjoyable experience, travelers should use their own judgment and take reasonable precautions appropriate to the circumstances.
11. Liability
Chengdu Unfolded will make reasonable efforts to provide the agreed experience with care and professionalism.
To the extent permitted by applicable law, Chengdu Unfolded is not responsible for losses, damages, injuries, delays, or disruptions arising from circumstances beyond our reasonable control or from the acts or omissions of independent third-party providers.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
12. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Chengdu Unfolded
Email: febbygarcia@outlook.com
WhatsApp: +86 15528572279